internal forms and procedures
- NEW EMPLOYEE ORIENTATION
- Customer Service Guidelines
- Job duties
- SUGGESTION BOX
- SCHEDULE OF SATURDAYS
- Schedule of work at office
- Troubleshooting tips
ORDER RELATED FORMS (if customers have relevant requests, send them the links. The responses will go directly to sheets and get taken care directly, improving efficiency and avoiding negligence)
- TECH CALLS AND FOLLOW UPS REQUEST FORM
- Questions for China
- ORDER REVISION OR CANCELLATION REQUEST FORM
- ORDER STATUS INQUIRY FORM
- Return, exchange, or warranty request form
- Report lost, damaged, missing, or wrong item
- DASH PHOTO SUBMISSION FORM
- Schedule local installation, pickup, or troubleshooting FORM
- Built-in CarPlay Android Auto Activation requests form
ORDER RELATED FORM RESPONSES
- TECH CALLS AND FOLLOW UPS SHEET (new)
- TECH CALLS AND FOLLOW UPS SHEET (old)
- RETURN, EXCHANG, WARRANTY REQUESTS
- ORDER REVISION OR CANCELLATION REQUEST RESULTS
- ORDER STATUS INQUIRY FORM RESULTS
- Report lost, damaged, or wrong item responses
- Local installation, pickup, or troubleshooting responses
- DASH PHOTO SUBMISSION RESPONSES
- Built-in CarPlay Android Auto Activation results
OTHER FORMS
- Reviews
- Vehicle test schedule
- How to process wholesale orders
- Password of the unit
- Chargeback, and Disputes
- TRACKING NUMBERS
- Return processing (New system)
- Return processing (old system)
- Unit inspection and testing
- Return requests from old system
- GOOD BBB OR GOOGLE REVIEWS BONUS FORM
- GOOD BBB OR GOOGLE REVIEWS SHEET
- SCHEDULE OF INSTALLATION / TROUBLESHOOTING / PICKUP
- RETURNED ITEMS(old)
- US INVENTORY
- CHINA INVENTORY
- Vehicle info and dash pic submissions
- INFLUX TICKET RECORDS GOOGLE FORM
- INFLUX TICKET RECORDS RESPONSE GOOGLE SHEET
Procedures
Frequently used docs
- Look up order number
- Album of 'what's in the box' for units
- ticket record（pic of dash）
- SHARED DROPBOX FILES