Copy of internal forms and procedures

 Forms

• Suggestion Box

• Tech calls and followups request form

• Good BBB or Google review bonus form

 

Procedures

• Tech calls and followups

• Answer phone calls

• Creating return/exchange request

• Call back missed calls

• How to evaluate phone call and freshdesk performance by person

• How to apply for wholesle

• How to handle lost packages

• How to properly make draft orders

 

Frequently used docs

• Shared Dropbox files

• Tech calls and followups sheet

• US Inventory

• China Inventory

• Good BBB and Google reviews

• Returned items

• Return and exchange status

• SCHEDULE OF SATURDAYs

• New employee orientation

• Product PPT

• Installation videos

• How to read SKU

• Return policy